Refund policy
30-Day Money-Back Guarantee
Every order placed on grillrescue.com is covered by our 30-Day Guarantee. If you're not 100% satisfied for any reason, contact us within 30 days of delivery and we'll refund your purchase price in full. Used products qualify — we want you to actually try it.
How to get a refund
Email hello@grillrescue.com with your order number and the reason (one sentence is fine). We'll reply within 1 business day with return instructions. Once we receive the item, your refund is issued to your original payment method within 5 business days. Your bank may take a few more days to post it.
Returns
You cover the cost of return shipping. Original shipping charges are not refunded. Ship to: Grill Rescue LLC, 1007 South 12th Street, Watertown, WI 53094. Include your order number, name, and email in the package.
Exchanges
Wrong item or arrived damaged? Email us with a photo and we'll send a replacement at no cost — no return needed.
What's not covered
Orders placed on Amazon or other retailers follow that retailer's return policy. Gift cards are non-refundable. The 30-Day Guarantee applies once per customer; additional orders of the same product are eligible for return only if unused and in original packaging.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@grillrescue.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@grillrescue.com and send your item to: GRILL RESCUE LLC, 1007 South 12th Street. Watertown, WI 53094, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to:
GRILL RESCUE
Please Include:
- Order Number
- Full Name
- Email Address
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will NOT be included in your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.